FAQs – Chicago Luxury Stays

Frequently Asked Questions

Reservations

How do I make a reservation?

Reservations can be made directly through our website. Once your booking is confirmed, you will receive a confirmation email with the next steps.

Do I need to provide identification?

Yes. All reservations require a valid government-issued photo ID before check-in. This helps us verify reservations and maintain the safety of our guests and properties.

Is there a security deposit?

Some of our properties require a $300 refundable damage deposit, while others require $59 non-refundable Rental Damage Insurance instead. Please review the individual property’s listing and booking requirements carefully to determine which option applies to your reservation. If your property requires a $300 refundable damage deposit, it must be paid before check-in instructions are released. The deposit is typically refunded within 7 days after checkout, provided there is no damage, missing items, or violations of the house rules. If your property requires $59 Rental Damage Insurance, no refundable security deposit is required. The insurance provides coverage as outlined in the policy terms and is non-refundable.

How do I pay the security deposit?,

The security deposit is paid via Zelle using the following Zelle User ID:onewonderinvestments@gmail.com

Please do not send the payment to our phone number.

Check-In

What time is check-in?

Check-in begins at 4:00 PM.

When will I receive my check-in instructions?

Check-in instructions and your unique door code are typically sent approximately 2 hours before check-in, after:

Your photo ID has been received.
Your security deposit has been paid.
The property has been cleaned and inspected following the previous guest’s checkout.

Can I check in early?

Early check-in is not guaranteed. If available, it must be approved in advance.

Is self check-in available?

Yes. All of our properties feature secure keyless entry for convenient self check-in.

Check-Out

What time is checkout?

Checkout is 11:00 AM.

Can I request a late checkout?

Late checkout may be available depending on the cleaning schedule. Please contact us in advance to check availability.

House Rules

Are parties or events allowed?

No. Parties, events, and large gatherings are strictly prohibited.

Can visitors come to the property?

No. Only registered guests listed on the reservation are permitted on the property.

Do children need to be included on the reservation?

Yes. Every guest, including children, must be listed on the reservation.

Are pets allowed?

No. Pets and animals are not permitted unless otherwise approved in writing.

Is smoking allowed?

Smoking is not permitted inside the property or in common areas, including hallways. Smoking is allowed outside only.

Are quiet hours enforced?

Yes. Quiet hours are from 11:00 PM to 7:00 AM out of respect for our neighbors and other guests.

Property Information

Is parking available?

Many of our properties offer free street parking. Please pay attention to posted street signs and seasonal street cleaning restrictions.

Is Wi-Fi included?

Yes. Complimentary high-speed Wi-Fi is included with every stay.

Is laundry available?

Many of our properties include access to a shared washer and dryer. Please check your property’s amenities for details.

Are linens and towels provided?

Yes. Fresh linens, pillows, blankets, bath towels, and basic starter supplies are provided for your stay.

Security

Are security cameras on the property?

Yes. Exterior areas of the property are monitored by security cameras for the safety of our guests and the property. There are no cameras inside guest living spaces or private areas.

Cancellations

What is your cancellation policy?

Reservations are subject to the cancellation policy selected at the time of booking. Please review your reservation confirmation for the specific cancellation terms that apply to your stay.

During Your Stay

What if I need assistance?

Our team is available to help throughout your stay. Please contact us if you have questions or experience any issues.

What if something isn't working?

Please notify us as soon as possible. We will make every reasonable effort to resolve maintenance issues promptly.

Booking Direct

Why should I book directly through Chicago Luxury Stays?

Booking directly with us offers: Competitive rates
Direct communication with our team
Secure online reservations
Personalized service
Exclusive offers and returning guest discounts when available
Still Have Questions? We’re happy to help!
Email: onewonderinvestments@gmail.com Thank you for choosing Chicago Luxury Stays. We look forward to hosting you!