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Privacy Policy

  1. Effective Date: July 23, 2026 At Chicago Luxury Stays (“we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or book a stay with us. By using our website or making a reservation, you agree to the practices described in this Privacy Policy.
    1. Information We Collect
    We may collect the following information:

    Personal Information

    • Full name
    • Email address
    • Phone number
    • Mailing address
    • Government-issued photo identification (when required for reservation verification)
    • Reservation details
    • Guest names included on the reservation

    Payment Information

    Depending on your chosen payment method, we may collect payment information necessary to process reservations, security deposits, and refunds. Credit card payments are processed through secure third-party payment providers. We do not store complete credit card information on our servers.

    Website Information

    When you visit our website, we may automatically collect:
    • IP address
    • Browser type
    • Device information
    • Pages viewed
    • Date and time of your visit
    • Website usage statistics
    • Cookies and similar technologies
     
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    1. How We Use Your Information
    We use your information to:
    • Process reservations
    • Verify guest identity
    • Communicate before, during, and after your stay
    • Process security deposits and refunds
    • Prevent fraud and unauthorized bookings
    • Enforce house rules and rental agreements
    • Improve our website and customer experience
    • Respond to customer service requests
    • Comply with legal obligations
    1. Government Identification
    For security purposes, we may require guests to provide a valid government-issued photo ID before check-in. Identification is used solely for identity verification, fraud prevention, and compliance with our booking policies.
    1. Security Deposits
    Security deposit information is used only for reservation verification, processing deposits, issuing refunds, or covering damages or violations as outlined in our rental agreement.
     

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    1. Information Sharing
    We do not sell or rent your personal information. We may share your information only when necessary with:
    • Payment processors
    • Property management and maintenance personnel
    • Customer support providers
    • Technology service providers
    • Insurance providers when required
    • Government or law enforcement agencies when legally required
    • Courts or legal authorities as required by law
    1. Data Security
    We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic storage or transmission is completely secure, we take reasonable steps to protect your information.
    1. Cookies
    Our website may use cookies and similar technologies to:
    • Remember your preferences
    • Improve website performance
    • Analyze website traffic
    • Enhance your browsing experience
    Most web browsers allow you to manage or disable cookies through your browser settings.
    1. Data Retention
    We retain personal information only as long as reasonably necessary to:
    • Complete your reservation
    • Process payments and refunds
    • Resolve disputes
    • Meet legal, accounting, tax, and regulatory requirements
    • Protect our business interests
    When information is no longer required, it is securely deleted or destroyed.
    1. Your Privacy Rights
    Subject to applicable law, you may have the right to:
    • Request access to your personal information
    • Request correction of inaccurate information
    • Request deletion of certain personal information
    • Request limitations on how your information is used
    • Withdraw consent where applicable
    To exercise these rights, please contact us using the information below.
    1. Third-Party Websites
    Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
     
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    1. Children’s Privacy
    Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
    1. Changes to This Privacy Policy
    We may update this Privacy Policy periodically. Any changes will become effective immediately upon posting the revised version on our website. The Effective Date above will indicate the most recent revision.
    1. Contact Us
    If you have questions regarding this Privacy Policy or your personal information, please contact us: Chicago Luxury Stays Email: onewonderinvestments@gmail.com Website: www.chicagoluxurystays.com Thank you for trusting Chicago Luxury Stays. We value your privacy and are committed to protecting your personal information.

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